Frequently Asked Questions
How do I place an order?
Select your preferred size, click Add to Cart or Buy Now, and submit your delivery details. Your order will be confirmed with our customer styling team directly on WhatsApp with complimentary Cash on Delivery.
Is Cash on Delivery (COD) available across Pakistan?
Yes. We provide Cash on Delivery (COD) service to all cities, towns, and regions nationwide. You pay in cash directly to the courier representative upon delivery.
Can I modify or cancel my order?
Yes. Simply reply to our WhatsApp confirmation message before your parcel is handed over to the courier service for immediate adjustment or cancellation.
How long does shipping take?
Orders destined for major metropolitan hubs (Lahore, Karachi, Islamabad, Rawalpindi) arrive within 2 to 3 business days. Other nationwide locations arrive within 3 to 5 business days.
What are the delivery charges?
Standard express delivery is complimentary across Pakistan on all orders over Rs. 3,000. Orders below Rs. 3,000 have a nominal shipping fee of Rs. 200.
How can I track my package?
Once your parcel is dispatched from our fulfillment facility, a tracking number and direct live tracking link (TCS / Trax / CallCourier) is messaged to your WhatsApp number.
What is your exchange policy?
We offer a 7-day hassle-free exchange policy from the date of delivery. If you require an alternate size or cut, items must be unworn, unwashed, with all original tags attached.
How do I initiate an exchange?
Message our WhatsApp support team with your name and order ID. We will coordinate a reverse pickup from your doorstep and dispatch the replacement size promptly.
How do Zinzeria garments fit?
Our silhouettes are engineered with contemporary architectural proportions—offering a calibrated relaxed drape with clean shoulder lines. If you prefer a standard fit, order your normal size.
Can I get personalized size guidance?
Yes. Our styling team is available directly on WhatsApp to guide you with exact chest, shoulder, and length measurements before placing an order.
What fabrics and materials are used?
Every garment is crafted using custom-milled heavyweight combed cotton, breathable cotton blends, and durable luxury hardware calibrated for permanent daily wear.
How should I wash and care for my pieces?
Machine wash cold inside-out with like colors. Hang dry in shade to preserve the calibrated drape and fabric saturation. Do not tumble dry high.